Intelligent chat agents that work across web, mobile apps, WhatsApp, Telegram, SMS, and any messaging surface - handling support, sales, onboarding, and conversation 24/7.
AIWA handles every channel, every hour, with full memory.
Customers expect instant responses on web, WhatsApp, Telegram, SMS, and mobile apps. Your team cannot scale to handle simultaneous demand across 6 surfaces.
A customer who starts on web chat and continues on WhatsApp gets treated like a stranger. Repeating themselves is the leading cause of churn.
Headcount adds linear capacity. Messaging volume grows non-linearly. The math never works out, and quality drops as agents context-switch.
AIWA is our multi-platform conversational AI agent. Deploy a single intelligent agent across web chat, mobile apps, WhatsApp, Telegram, SMS, custom channels, and any API surface - with one unified conversation history. AIWA handles customer support, sales workflows, onboarding flows, order management, and general-purpose conversation with multilingual fluency. Rich media support including images, videos, PDFs, and voice notes, with direct CRM and ERP integration.
AIWA handles the complete order lifecycle - product inquiries, cart management, payment confirmation, and real-time delivery tracking. Customers never need to leave WhatsApp.
Broadcast new collections, recover abandoned carts, send personalized re-engagement messages, and run birthday/loyalty campaigns - all through conversational AI that sells.
Handle complaints, process refunds, answer FAQs, and escalate complex cases to human agents with full context - all without your team lifting a finger for 90%+ of queries.
Three live examples of AIWA handling order management, marketing campaigns, and instant complaint resolution - all autonomously.
Real deployments - FreshMart grocery ordering and StyleHub fashion campaigns.
End-to-end order processing, delivery tracking, and instant complaint resolution.
Broadcast campaigns, abandoned cart recovery, personalized re-engagement.
Deploy once. AIWA unifies conversations across all platforms with a single shared memory and context.
A customer who starts on WhatsApp, continues on Web Chat, then returns on SMS - AIWA remembers the full conversation history across every channel.
Omnichannel deployment: WhatsApp, Telegram, Web, SMS with unified conversation history
Native Arabic + multilingual NLP: Arabic, English, Hindi, and 10+ languages simultaneously
Rich media support: images, videos, PDFs, voice notes in conversations
Direct ERP integration: ERPNext, SAP, and custom enterprise systems
Order management: end-to-end processing, delivery tracking, complaint resolution
Marketing automation: broadcast campaigns, abandoned cart recovery, re-engagement
Context-preserving human handoff with full conversation history
Analytics dashboard: conversations, resolutions, CSAT, conversion tracking
Product inquiry, order status, and return processing via WhatsApp - 24/7 with no human agents.
Appointment booking, symptom pre-screening, and prescription reminders in Arabic and English.
Citizen inquiry handling, service navigation, and document submission guidance.
Property inquiries, visit scheduling, and mortgage pre-qualification via messaging.
Connect your WhatsApp Business API, define conversation flows, and integrate with your CRM or ERP system.
Run end-to-end tests across all flows. Fine-tune responses, edge cases, and escalation triggers.
Launch to your full customer base with real-time monitoring. First-contact resolution from day one.
60% reduction in support ticket volume
90%+ first-contact resolution rate
Arabic + English fluency
Deployed in 72 hours
14-day pilot on your real customer data. You see the results before any long-term commitment.
Common questions about deploying AIWA in enterprise environments. Have something specific in mind?
Web chat, mobile apps (iOS and Android SDKs), WhatsApp Business, Telegram, SMS, Instagram, Facebook Messenger, and any REST or webhook API surface. Add custom channels in days, not weeks.
When AIWA detects escalation signals (frustration, complex edge cases, explicit handoff requests, or business rules), it transfers the conversation along with full context, prior intent classification, and a one-line summary. The human agent starts where the customer left off, never from scratch.
Yes. Native integrations with Salesforce, HubSpot, Zoho, Zendesk, and Freshdesk. For custom CRMs and ERPs, we build the integration during the pilot phase. Every conversation creates or updates the right contact record automatically.
Native fluency in 40+ languages including English, Spanish, Mandarin, Arabic, Hindi, Portuguese, French, German, Japanese, and Korean. Multilingual conversations in a single thread are handled seamlessly.
Yes. Each AIWA agent has a configurable persona including tone (formal, casual, friendly), brand voice rules, conversation style guides, and forbidden topics. Persona is consistent across every channel.
Your choice. Cloud-hosted on AWS, Azure, or GCP, or fully on-premise behind your firewall. Air-gapped deployments are supported for regulated industries. We never train shared models on your conversations.
Start with a 14-day pilot on your actual customer data. See resolution rates, order automation, and campaign conversions before you commit.